Return & Exchange Policy

We know that your satisfaction matters most. Our custom - made jewelry is crafted with care. Artisans pick the best materials and create unique pieces based on your specs, like a special design, size, or engraving. Because of this, we can't accept returns.

But we do want you to love your purchase. That's why we offer a 30 - day exchange service. If you're not happy with your item within 30 days, for example, if the color or design isn't right, contact our customer service team at support@elerizon.com. Our staff will quickly reply, listen to your concerns, and help you choose another item from our collection.

Our aim is to make your shopping experience great. Whether you're new or a regular customer, if you have questions about our return and exchange policy, don't hesitate to reach out. We're here to help you have a good experience with our brand.